Latest announcements from MCCU

COVID-19 Operational Changes (4/2/2020)

Posted 5 days ago

Based on the guidelines issued by the federal and state agencies, Marion Community Credit Union is extending the lobby closure at both branches (300 Barks Road East and 810 Kenton Avenue) till May 4, 2020 (subject to change). We will continue operating as drive-thru and ATM only during this time.

In the interest of our members and employees’ good health, we’ll continue with extensive cleaning of the drive-thru equipment including the tubes. We will strive to complete any and all transactions at the drive-thru. This may cause some delays and test your patience. We appreciate your cooperation at this sensitive time. If you have a need that still cannot be met by using the drive-thru or ATM, please call us at 740-389-9960 to discuss alternative options.

Listed below are ways you can bank with us electronically or by phone and those remain available as normal:

Phone Services

Our staff is available to serve you over the phone (740-389-9960) during our normal business hours. Over the next few weeks, more options will be available via phone if you’re unable to visit a branch. As always, our Telephone Banking option (known as the MARS line) is available 24/7 by calling 740-725-1200.

Online & Mobile Banking

With online banking, you can securely access your accounts and perform several functions from the comfort of your home. Our secure mobile app allows for similar access from your smartphone.

Remote Deposit Capture

If you typically have checks which need deposited and don’t feel comfortable leaving home, ask us about gaining access to Remote Deposit Capture. After you've been approved you can simply take a picture of the check through our mobile app on your smartphone to make the deposit.

Loan Services

Lending staff is available via phone and email. You may complete a loan application online and, upon approval, closing will take place electronically.

We encourage you to reach out to us with any pressing needs, questions, or concerns during this time. Thank you again for your patience and cooperation as we follow the recommendations of our health and government officials.

More Information

Please check back on our website or Facebook page for regular updates.

For information about our Member Relief Program, please

CLICK HERE.

You can find more information from Marion Public Health by visiting marionpublichealth.org/information-on-covid-19-coronavirus

Thank you for trusting us with your finances. We remain steadfast in our commitment to you and wish you good health.

Sincerely,

Vidya Iyengar, President & CEO

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Member Relief Program (3/27/2020)

Posted 1 week ago

In one way or another, we’re all feeling the impact of COVID-19 in our daily lives. Your credit union is here for you and we’re here for good. People helping people isn’t merely a saying, it’s a way of doing business and that will never change.

With this in mind, we’ve developed programs which can help you if you're experiencing financial hardship due to the COVID-19 pandemic.*

Consumer Payment Deferral – We’ll work with you to offer a payment deferral for up to 90 days with no credit bureau impact and no late fees. Contact the Loan Department at 740-389-9960, extension: 410 or CLICK HERE to download the payment deferral form.

Mortgage and Home Equity Payment Deferral – We’ll work with you to offer a payment deferral for up to 90 days with no credit bureau impact. (If your MCCU mortgage loan is serviced through Superior Credit Union, please contact them directly at 1-877-717-2271 for assistance.)

Increasing Daily ATM Withdrawal Limits – We’ll adjust the limit upon request from you.

Waiving Early Share Certificate (CD) Withdrawal Penalties – We’ll waive the early withdrawal penalty fees if you close or partial withdrawal from your Share Certificates (CDs) before the maturity date.

Repossession – We will not initiate any new repossession actions associated with vehicles financed by MCCU.

Foreclosures– We will not initiate any new foreclosure actions on residential properties.

Unemployment Benefits – You may direct deposit your benefits to your account at MCCU for easy access.

If you’ve been financially impacted by this pandemic, call us at 740-389-9960. Our staff is ready to discuss any of these options with you. Now, more than ever, we’re here to support members like you during these uncertain times.

*These relief measures are temporary and are subject to change

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Temporary ATM & Branch Closure Dates

Posted 3 hours ago

We hope this finds you all in good health. 2020 is a year filled with projects for MCCU and that work continues. This includes a significant update to our ATM's and major renovations in the Barks Road lobby. Each will temporarily impact our operations next week that we wanted you to know. We appreciate your cooperation immensely during this time.

ATM Upgrades

The ATM upgrades come with enhanced card readers (engineered to prevent all known types of skimming) and software to bolster our existing anti-fraud measures. Installation of this upgrade is scheduled for Tuesday, April 14th at Barks Road office and Wednesday, April 15th at Kenton Avenue office. The installers have informed us this will probably take a full day for the enhancements to be implemented and tested. Our drive-thru lanes will remain open during the ATM upgrades and there are other MCCU surcharge-free ATM’s in the Marion area, including:

*Just inside the doors of the King Saver grocery (725 Richmond Ave)

*Inside Whirlpool plant at 1300 Marion Agosta Road (access restricted to employees)

*First drive-up lane outside of United Federal Credit Union branch at 1332 Campbell Road

*First drive-up lane outside of United Federal Credit Union branch at 116 Eastlawn Drive

The above surcharge-free ATMs can be used the same as our local ATMs and no foreign ATM fees will be applied by MCCU.

Temporary Barks Road Branch Closure - Saturday, April 18th

As we shared in our most recent newsletter, we won’t be open on Saturday, April 18th due to construction and for an all-staff training day. We’ll be back to our normal hours (still drive-thru only) on the following Monday, April 20th. We apologize for this unavoidable inconvenience and thank you for your continued cooperation and understanding..

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SBA Disaster Loan Assistance

Posted 1 week ago

For anyone wanting information about Small Business Administration (SBA) loans, you can CLICK HERE for details and the COVID-19 Economic Injury Disaster Loan Application.

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Back Entrance at Barks Road Temporarily Closed

Posted 2 months ago

As we enter the next phase of our construction and renovation at the Barks Road location, the back door will be closed to the public beginning Tuesday, February 18th. Please plan to use the front entrance when visiting the lobby. Thanks for your cooperation and understanding as we grow.

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Email Verification in Online Banking & Mobile App

Posted 2 months ago

You might receive a notice to verify your email address when you login to online banking or the mobile app. This is a legitimate message so we can be sure to have the most up to date contact information for our members.

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Bill Pay Update for Safari Browser Users

Posted 2 months ago

Subscribers who have updated to the latest release of Safari are experiencing an inability to use the bill pay product. The last Safari release defaulted browser settings to not allow third-party cookies or cross-site tracking. In addition, after changing browser settings to allow cookies and cross-site tracking, Safari is not saving the updated browser settings causing frustration for subscribers when logging in to their next bill pay session.

Apple is releasing patches to resolve this issue:

*Version 13.3 for iOS has been released and the issue is resolved.

*Version 13.1 for MAC OS has been pre-released to beta users. We have seen positive results, but do not have a date for general availability.

There are two temporary solutions:

*Change browser settings to allow third-party cookies and cross-site tracking each time when logging in to bill pay.

*Temporarily use another browser until the new Safari version is available.

We recommend you update to the latest version as soon as it is available. This will also require you to set the browser settings to allow cookies and cross-site tracking after the update.

We're sorry for any inconvenience this might cause and thank you for your patience and cooperation as Apple works to resolve the issue with their browser.

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MCCU Turns 60

Posted 2 months ago

MCCU turns 60 this year and we have a lot of exciting things planned. You're sure to see us out and about as we celebrate all through 2020. Thanks for helping us grow from our earliest days at the railroad yard to a place where thousands of people continue to bank and build their future with us.

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We're Growing!

Posted 6 months ago

It’s an exciting time at Marion Community Credit Union. Our continued growth means the need for an expansion and the first major renovation of our headquarters at Barks Road for member convenience and operations.

Over the next several months, members will see construction taking place in and around the building. Most of the work happening inside the existing building is planned for after hours with as little disruption to the members as possible.

Planned improvements include:

• additional offices

• renovated loan area

• new loan closing offices

• new account opening offices

• renovated lobby

• renovated teller line

• additional parking

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Watch Out for Scam Texts or Calls

Posted 9 months ago

We’ve heard about people in central Ohio getting scam texts claiming to be from their financial institution. Please remember we will never text you and ask for account information. Even if you receive a call and you’re suspicious, always ask who you’re speaking with, hang up, call our number (740-389-9960), and ask to speak with that person just to make sure.

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